My first ‘real’ job was in an electronics factory. I started
there just before my 19th birthday and left when I was 31, so this job made a
lasting impression on me. At this time I obviously had no idea I had
Cyclothymia but looking back, it’s clear that there were some issues
surrounding how I dealt with pressure and stress.
I would get so wound up by other people that I worked with
because I could see that they weren’t pulling their weight. One certain person
was particularly clever. She made out that she just couldn’t do certain jobs
even though she’d been there for years, so I ended up doing everything. Then I
got it into my head that I had to do
everything, and I had to get everything right. Of course, we all know that is
impossible so when the manager would have a go at me for getting something
wrong, I’d keep it bottled up. The immense pressure I was feeling would build
up so that by the time I got home I would be ready to explode, and it was my
poor Mum who usually got the brunt of my temper.
I’ve heard this phrase used by other relatives of people with Bipolar Disorders and my Mum says this was what she felt like with me: ‘It was like walking on eggshells – I never knew what mood you’d be in from one day to the next.’ I feel so bad now that I put my Mum through that because none of it was her fault. She now understands that it was my Cyclothymia but at the time it must have been pretty awful.
I don’t know how often I got like that. I can’t remember a
lot of it as it was so long ago, but my Mum must have been so relieved when I
moved out and got my own place.
Later on in my working life, I ended up in the endless boredom-fest that is working in Call Centres. I don’t think it would be possible to find anyone less suited to that type of work than me. I hate talking on the phone to people I don’t know, I hate doing the same thing for hours and days on end, and I hate working unsociable hours. Customer Service (whether it’s face to face or on the phone) has to be one of the most mentally draining industries to work in. You have to be this lovely, kind, helpful person all the time and you just have to take it when people are being absolute assholes to you without retaliating. You lose all sense of personal identity and you are micro-managed to within an inch of your life.
I was going through what I now understand as a depressive
phase about ten years ago while working for one particular call centre. It’s
the one with the two guys with moustaches in their adverts…yeah, that’s the
one. We used to call it ‘One One Hate’.
One Monday morning I went in even though I was feeling like
crap. I was crying a lot and feeling really anxious but didn’t know why, and
everything just seemed so futile. I knew I didn’t want to stay at home on my
own because I’d just end up feeling worse, so I dragged myself in to the call
centre. I told my team leader how I was feeling but I just got told to do my
job or go home sick.
The last thing I felt like doing was taking verbal abuse off
people just because they thought they were better than me. All my job involved
was looking up phone numbers for people and you’d think that was
straight-forward enough. Anyway, I went on the phones for about half an hour
and started to think it wasn’t going to be such a bad day after all. Then I got
a tap on my shoulder from my team leader and was asked to go and see her.
The last caller I’d spoken to had had a very thick Scottish
accent and I was having a bit of trouble clarifying what she was saying. I
wasn’t rude because, well why would I be? I just asked her a couple of times to
distinguish between the letter ‘A’ and the letter ‘E’ which can sound very
similar. My team leader wanted me to listen to the call. I couldn’t hear
anything wrong with it at all. I was confused as to what point she was trying
to make. Long story short, I got suspended for a week for ‘unacceptable
conduct’. I had done NOTHING wrong. I couldn’t believe how unfairly I’d been
treated but to be fair, I was glad to get out of there for a few days.
In another job a few years later, I had a manager who would delight in making fun of me whenever I got upset. She would call me a ‘silly girl’ (I mean, talk about patronising – I was older than her) and laugh at me in front of my colleagues. I was going through a particularly stressful time with my family at the time looking back I can see I was in quite a long hypomanic phase. Then I ‘crashed’ down into crippling depression and anxiety which lasted for several months too. She would be really passive aggressive and leave little notes on our desks instead of saying things to our face. I used to take the notes home and highlight all the spelling and grammar mistakes to make me feel better.
I’m in an administration job now and I can honestly say I’ve
been so well looked after by my manager. She has been so supportive while I’ve
been going through a depressive phase which seemed to creep up on me while I
wasn’t looking. I was hypomanic, working longer hours and trying to do as much
as possible (again) but I was making more stupid mistakes. Then I went through
this weird phase where my self-esteem was so low it was through the floor, and
I believed that I didn’t deserve my job because I had no initiative and I couldn’t
make decisions. This was only last month but the difference in me now is quite
amazing.
My manager knew this behaviour was out of character so she made me ring the doctor. I got an appointment and she walked to the surgery with me. An hour later the doctor was telling me I had Cyclothymia and it was like the missing piece of the puzzle. As I said earlier, I always knew I was different. I knew that my emotions whether good or bad, always seemed a hundred times more intense than they should have been. I knew that I had strange thoughts when I was feeling ‘good’ and that I would get obsessed with something for a little while then completely lose interest in it. I knew that I was highly sensitive and that I had more empathy than I knew what to do with. I knew that it had to be more than just depression and anxiety. I knew that although it might not be classed as ‘self-harm’, I used to go through phases of binge-eating, biting my fingernails or the skin on my fingers and pulling odd strands of hair out. (I think I’ll do another post on that subject as it’s quite interesting.)
So here I am – a survivor of Call Centre imprisonment. I
would never want to do that sort of job again. I would rather be unemployed. I
know that there are really stressful jobs out there which deal with life and
death situations every day and compared to those, working in a call centre must
seem like a walk in the park. However dealing with customers who think they are
entitled to stuff just because they want it and think they can call you all the
names under the sun when they can’t get their own way has to be one of the
worst jobs ever created. Because of this I always make sure I’m polite and
friendly to waitresses/bar staff/receptionists etc because if I can make their
day a little bit better just by saying ‘thank you’ or ‘oh ok then, no problem’
when they can’t do something for me, then all well and good.